FAQ

You can download Signapps via the Google Play Store or Apple App Store. Follow the prompts. Once downloaded, open Signapps, select the 'Log in' button, and follow the prompts to complete the login process.

You can do so from within the app, go to your Profile tab (bottom right of the screen) select 'Help' and then 'Send Error Report'.

You can either email support@getsignapps.com or call 087 094 4146

Via Mobile: Go to the Profile tab, and select 'Contact us by web', 'Contact us by email', 'Contact us by phone' to find our contact details or use our contact form.

Via Web: Go to getsignapps.com/contact-us to see our contact details or use our contact form.

From your new phone, go to your app store and download Signapps. Once downloaded, open it up, select 'log in' as you have used Signapps before and follow the prompts.

You can download Signapps via your play store and follow the prompts. Select 'Log In', select 'via email' and enter the email that you used for your profile. A code will be sent to that email address. Enter that code into Signapps. Once Signapps has loaded, remember to change your phone number on your profile. Go to the Profile tab ➔ select 'view and edit profile' ➔ select the pen icon on the top right ➔ change this phone number to your new one ➔ select the tick on the top right to save your change.

Ask your project champion to contact us for assistance.

Please contact us either by emailing support@getsignapps.com or call 087 094 4146, and ask us to remove the security block on your account.

This needs to be done from the web portal. Ask your Carespace administrator to do this for you. The Carespace admin can then type the name of the Carespace member into 'Carespace Management' on the web portal and remove the member by selecting the trash can on the right hand side of their name.

Via Mobile: Only another admin on a Patient Thread can make you an admin. They can do this by going into the desired thread ➔ selecting the three dot menu on the top right hand side of the screen ➔ then select 'edit members' ➔ select the name you want to make admin from the list of group members ➔ select 'make group admin' from the menu provided ➔ select the tick on the top right to save your change.

Via web portal: You need to go to 'Patient Thread Management' find the patient thread you want to add an admin to ➔ select that thread, on the right hand side of the screen you will see a menu expand with all the Patient details ➔ scroll down in the patient details to see a list of members ➔ select edit ➔ type in the name of the person you want to add and click on their name ➔ then you can grant them admin access by clicking the 'admin' toggle to turn it blue and save.

Contact either someone who is an admin on those Patient Threads or your Carespace administrator and ask them to add you to those Patient Threads.

Via Mobile: You can only do this if you are an admin on that Patient Thread. Select the three dot menu on the top right hand side of the screen when inside the desired Patient Thread ➔ select 'edit members' ➔ add member ➔ type in the name of the member you want to add ➔ select that member.

Via web portal: Go into 'Patient Thread Management' ➔ select the thread you want add a member to ➔ on the right hand side of the screen you will see a menu expand with all the Patient details and case file ➔ in the patient details you will see a list of members ➔ select edit ➔ type in the name of the member you want to add and select.

In the Patient Thread you want to leave ➔ select the three dot menu on the top right ➔ and then select 'leave case'.