Glossary

TERM DEFINITION
Broadcast Channels Broadcast Channels are broadcast messages to all or a subset of individuals in a Carespace. It is a one way push messaging.
Carespace / Signapps Carespace A Carespace is a secure and restricted area for a customer in which conversations between healthcare practitioners (users) in that Carespace take place
Carespace Administrator The Carespace administrator has rights within a Carespace that allow them to manage various Carespace resources such as users and Patient threads using the Web Portal.
Case Events Selected messages or media posted in the Patient Thread that can be pinned to the case file. These then appear in a section of the Case File called Case Events.
Case File A Case File is a digital record containing HL7 standard data about a specific patient.
Customer The Customer is the entity that owns and controls the Carespace. An example of a Carespace might be a hospital facility, a department within a hospital facility or a practice.
Customer Data All data, text, information, screen names, graphics, photos, profiles, audio and video clips, links and other content and materials that the Customer submit, post, display and transmit using the Services of the Signapps Platform
Data Controller / Controller Means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data.
Data Processor / Processor Means a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller.
Desktop Application Signapps has a Window Desktop Application that can be installed on a compatible device to access one or many Carespaces that a user is linked to.
Group Member A member that belongs to a group and inherits the permissions of that group.
Healthcare Professional Means a natural person who is licensed to provide services of a clinical or administrative nature to patients
Healthcent (Pty) Ltd / We The company that is responsible for providing Customers with the services of the Signapps Platform
Member The terminology member is used to define a User that has been added to a group within a Carespace.
Mobile Application Signapps has an Android and iOS mobile application that can be installed on a compatible device to access one or many Carespaces that a user is linked to.
Patient A person receiving medical treatment
Patient Thread A Patient Thread is a secure communications channel coupled with a FHIR standardised Case File to aid in administering care for a patient.
Patient Thread Member A member that belongs to a Patient Thread and has specific rights to view information or perform actions within that Patient Thread.
Privacy Notice This Privacy Notice describes our privacy practices to assist you to understand what personal data we collect, use, share and transfer and to inform you about the control and choices you can make in respect of your personal data and is available on our website
Private Message Private Message is a conversation between 2 individuals in a Carespace
Private Group Private Group is a conversation between 2 or more individuals.
Services The communication and other services provided by Healthcent to the Customer from time to time, including using the Signapps Platform
Signapps Application This term is used to refer collectively to the Signapps Mobile and Desktop Application
Signapps Directory This is a directory of users and information associated with those users of a Signapps Carespace. It is available in the Mobile and Desktop Applications
Signapps Platform The Signapps™ Platform is a suite of mobile & desktop messenger and web applications that provide secure and user friendly channels for healthcare professionals to communicate and collaborate securely with each other around the care of patients in real time from any location.
Terms and Conditions Customer These terms and conditions (as updated or restated from time to time, these "Terms") regulate the basis on which Healthcent Proprietary Limited ("Healthcent", "we", "our" or "us") will permit you (the "Customer", "you") to access the Services via the Signapps Platform , along with ancillary matters.
Terms and Conditions User These terms and conditions (as updated or restated from time to time, these "Terms") regulate the basis on which Healthcent Proprietary Limited ("Signapps", "we", "our" or "us") will permit you (the "User", "you") to access the Services via the Signapps Platform (each as defined herein), along with ancillary matters.
User A user is a provider of care that is associated with a specific Carespace. Users can be invited into and removed from a Carespace. Users can also be part of multiple Carespaces.
Web Portal The Signapps web portal is a web based application that is used to manage one or many Carespaces for a given customer.